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H1A

Rumisek
Community Member

My Google H1A can't reset, it stays on G. Recovery continues over and over

I am asking for help in this matter.

1 REPLY 1

Muddi
Community Specialist
Community Specialist

Hey Rumisek,

 

Thanks for visiting the Community. 

 

I understand how it feels when your device is not working - we appreciate your efforts. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?

 

Also, please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi