06-19-2023 09:14 AM
HBO Max and now, Max, while not load on the Nest Hub Max. When attempting to cast from the app from the Pixel 7 pro that content appears to start loading on the Next Hub Max but then the error " "unexpected error while trying to cast the content" displays on the screen. This happens no matter which video is attempted to be cast and had happened across all iterations of the HBO max app and now the new Max app.
09-12-2023 01:53 PM
Hello shatari2800,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.
Best,
Princess
09-16-2023 03:18 PM
Hello, I just submitted the form
09-14-2023 03:33 PM
Hi there,
Chiming in-- have you had the chance to fill out the form? Let us know once you're done so we can check it.
Best,
Princess
09-19-2023 11:41 AM
Hello there,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess
09-10-2023 11:39 AM
Hello, So I have had this issue for a couple of months now...on all my Nest Hub devices...Max and I have two gen2 Hubs.
I have this issue for MAX app, Peacock(which started a couple of weeks ago) and the NFL network app. Max and Peacock used to work, and now they do not.