HUB2 with LENOVO Smart Clock Essential setting problem

[orz12382]

LENOVO Smart Clock Essential will turn off LED display when you say "turn off the screen" on Nest Hub 2

But I want to close the Hub`s screen

can anyone fix this bug?

 Thanks for any help

[Muddi]

Hey orz12382,

Welcome to the Google Nest Community Forum.

Apologize for the late response here. To confirm, are you trying to turn off the screen of your Google Nest Hub (2nd gen) via voice command? Please tell us more details about your concern so we can help you properly.

Here's a link that will be helpful to you: Control your Google Nest display

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey orz12382,

I wanted to check in and see if you manged to see Muddi's post? Please let me know if you are still having trouble with your device, as I would be happy to assist. 

Best regards,

Jake

[orz12382]

Still having trouble with my device..

[Jake]

Hey orz12382,

I am sorry again for the late reply. I wanted to follow up with you, and ensure you are good to go. I know having your device not work as intended is not ideal. I did find a helpful article with some troubleshooting steps. Please let me know if that helps or if you have any questions from here. 

Best regards,

Jake

[Jake]

Hey orz12382,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey orz12382,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey orz12382,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake