Help, Voice Notifications stopped working on all speakers.

[MrMont]

I am seeking advice on what I can do to fix this issue. I have a Whirlpool Washer and Dryer both connected to Google. My washer and dryer are in the basement and I have several speakers (2 Nest Minis, 1 Home Smart speaker, and 1 Max display). 

When my washer or dryer is done... I would get an announcement on all speakers that it was complete. About 1 week ago all voice announcements stopped and I can't figure out how to fix iit. NOTE: When washer and dryer is complete I do get push notifications from the whirlpool app. 

Here is what I have done so far with no success: 

1. Remove and relink/add the Whirlpool in (works with google) in the google home app.  

2. Ensured that the washer and dryer devices in google home app both have Voice Notifications ON (I even turned it off and on to see if that helped)

3. Ensured that each speaker has Notifications Enabled. (I even turned them off and on). 

4. Rebooted each device

5. uninstalled Google Home and reinstalled it. 

What else can I do to get voice notifications back? 

[AxelD]

Hi MrMont,

Thanks for reaching out to the community. I'm sorry to hear you're not getting voice notifications from your Whirlpool washer and dryer on all your Nest speakers. Let's troubleshoot this together.

Please answer these questions:

1. Are all your speakers in the same speaker group?
2. Have you tried removing and re-adding the speakers in the Google Home app?

Let me know if these steps help.

Best regards, 

Axel.

[MrMont]

1. Yes, all the speakers were and are in the same speaker group. I have deleted my old speaker group and tried it without any group with no success. I then created a new group under a different name adding them all back with no success. 

2. Yes, I have removed then and factory reset each Google speaker/display and added them all back to my google home. I even removed, factory reset, and added the whirlpool washer and dryer. 

[ovidioj]

Hello @MrMont,

Thank you for sharing the details about the issue. I understand the frustration of encountering problems with your Whirlpool appliances and Google Home integration, and I also appreciate your effort in trying to fix it on your own. 

Despite your efforts to troubleshoot, the issue persists. I recommend contacting Whirlpool support directly for further assistance. They may have specific troubleshooting steps or insights related to their appliances.

I apologize for any inconvenience caused and am here to assist you further if needed.

Regards, 
Jorge 

[MrMont]

Update 09/06/24 I had given up on trying to fix this after factory resetting all Google devices including the Whirlpool washer and dryer. I even contacted whirlpool and they said they reset my account cache and still did not work. So I just stopped trying. 

However out of no where, just a few minutes ago my dryer finished drying and we got a google voice notification  on our speakers when the dryer was complete. It's odd as I had just finished a load of laundry 45 min earlier with no voice notification. But then suddenly on my second load, it works. Hopefully voice notifications continue to work now. Not sure why it stopped but something must be happening on the backend with google fixing this problem.