Help with Google Home Mini

[Kesha]

My Google Home Mini now doesn’t tell me the weather in my area. It used to but has suddenly stopped. I’ve checked all my settings including my home address in the Google Home app but nothing is working. She just keeps saying “I don’t understand”.

[SmartHomeH-TAGS]

Try asking "What's the weather in (your town)" or a bigger town nearby.

[zunkman]

Same.  Any weather related question including precipitation, temperature, sunrise, sunset, all come up with "I don't understand."  Started February 17th, 2025.

[SmartHomeH-TAGS]

Speaker reboot through Google Home app?

Factory reset if that doesn't work if your desperate, but it could be just a temporary bug.

[zunkman]

Nope - this is happening on all of my 4 speakers.  (1 mini, 1 regular, and 2 displays.)  It's also happening on my phone.  I definitely think it's a Google thing.

[virnab]

Hi there, 

Thanks for reaching out to our community.

I'm sorry to hear that your Google devices are not telling you the weather in your area. Thank you for letting us know that it suddenly stopped working. No worries, help is here.

Thank you SmartHomeH-TAGS for your kind help.

Before I start further troubleshooting, let me ask you a few questions:

• When did the inconvenience start?

• Are you using an Android or an iPhone to control your devices?
• What's the Google device's color and number  firmware version?

• Is your Google Home app updated?
• Would you kindly confirm whether your Google devices are linked to a 2.4 GHz or 5 GHz WiFi network?
• Are your Google devices connected to the same WiFi network as your mobile device?
• Could you please check if there is wireless interference like walls and floors, nearby WiFi networks, other electronics, cordless phones, baby monitors, microwaves, Bluetooth devices, and wireless video equipment between your Google devices and the router?
• Have you tried to reboot the Google devices to resolve the inconvenience?

In the meantime, please verify if your home address information is complete in your Google Home app settings: town name, street address, state, and zip code. Here are the instructions:

• Open the Google Home app.
• At the top right, tap your account.
• Verify that the Google Account shown is the one linked to your Google device. If you find it is not the right account, you can switch accounts by tapping the triangle next to the Google account, then tap another account or “Add another account.”.
• Tap “Manage your Google account” and then “personal info.”.
• Under “Addresses,” tap Home or Work.
• Enter your address.
• Tap “Save.”

If the inconvenience persists, I recommend you refer to the following articles in the Google Help Center, and follow the troubleshooting steps suggested to resolve the inconvenience:

Make sure your device recognized the question correctly

Fix issues with "Hey Google" on a mobile device

Fix issues with “Hey Google”

Access Google Assistant with your voice

Turn on voice recognition with Voice Match

Turn on Personal Result: Allow personal results on your Assistant-enabled devices

Thanks for your kind attention, I will be looking forward to your reply.

Best regards,

Virna

[zunkman]

Wow, that's a lot of questions, but here goes.

When did the inconvenience start?  The morning of 2/17/25,  My "Good Morning" routine which I have set to summarize the weather has worked flawlessly for at least a year before that date.
Are you using an Android or an iPhone to control your devices?  Android
What's the Google device's color and number  firmware version?  Multiple devices - 3 minis, 1 regular, 2 displays - all are up to date
Is your Google Home app updated? 
Yes
Would you kindly confirm whether your Google devices are linked to a 2.4 GHz or 5 GHz WiFi network? 5.0
Are your Google devices connected to the same WiFi network as your mobile device? Yes
Could you please check if there is wireless interference like walls and floors, nearby WiFi networks, other electronics, cordless phones, baby monitors, microwaves, Bluetooth devices, and wireless video equipment between your Google devices and the router?  Nothing has moved and all devices have worked fine for over a year.
Have you tried to reboot the Google devices to resolve the inconvenience? Yes, even tried Factory Rest on one display to no avail.
As I thought about this problem, I wonder if it's possible that - wherever google gets it weather from - is down.  But it has been over 5 days, so I doubt that.  I also have a hunch that Gemini is somehow involved, but that's just a hunch.

Address and network all check out fine.

[virnab]

Hi zunkman,

Thank you for your timely response and the comprehensive information you've provided. This information is really appreciated so that we can better assist you. I'm sorry to hear that the troubleshooting procedures suggested did not help you recover the response from Google Assistant when you asked for the weather forecast.

My team would like to know more about this behavior. To get you the right level of help, please fill out this form with the required information to receive personalized customer service. 

Best regards,

Virna

[zunkman]

I filled out the form, but I'd still like to point out to anyone listening that this started on ALL 7 of my Google Homes at the EXACT same time, 2/17/25.  Obviously Google made a change.  I did not have 7 devices go bad all at the same time.  

[virnab]

Hi zunkman,

Thank you for coming back to this community to confirm that you already filled out the form I shared with you. I was checking to follow up on your case, but I couldn’t find your form.

When you get a chance, please fill out this form. Remember to include your Community username (zunkman) and the link to this post (Community Thread). Let me know when you’re finished. From there, we'll contact you via email.

Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

[zunkman]

Submitted with username and link.

[virnab]

Hi zunkman,

Thanks for your confirmation.

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards, 

Virna

[zunkman]

I've been keeping an eye on my email for 3 days.  How much longer till I get a response???

[virnab]

Hi zunkman,

Thanks for coming back to us. I appreciate you keeping me updated on your case and for your patience. I’ve already gotten in touch with my team to follow up on your case. Please keep an eye on your email; you will be contacted as soon as possible.

If you need further assistance, please feel free to contact me whenever you need it.

Best regards,

Virna

[zunkman]

Well, the team did contact me, but now they're asking for totally irrelevant information.  I believe they're just getting me to kill time until they figure out the real cause of the problem.  They're asking for the serial numbers of the 7 devices.  As a programmer, I know that this has absolutely nothing to do with the problem at hand.  MAYBE MAC addresses, but not serial numbers.  (By the way, my 63 year old eyes can't read the micro-etched serial numbers anyway.)  This is absolutely terrible customer service.  I have spent over 7 hours giving you all sorts of information.  Now, I'm going to turn the tables.  Here is a question for you.

Did Google send an update on 2/17/25 that may have caused the "weather" responses to become unrecognizable?

Of course, this is asking Google to admit a mistake, which I know will never happen.  But, either way, stop asking me for information that has nothing to do with the problem you created.  

[virnab]

Hi zunkman,

Thank you for keeping me updated about your case. 

I’m sorry to hear that it is being so hard for you to get the serial number of your devices. I recommend you take a clear picture of your 4 speaker device's serial number and send it as an attachment in your email reply. You can use this help center article as a guide to find the serial number: Find Google Nest or Home speaker or display's serial number

Regarding your inquiry about an update applied on February 17th, 2025, that may have caused the ‘weather’ responses to become unrecognizable, it is a fact that we are trying to determine, and the reason why we are asking you to let us know the firmware version of each one of your speakers is. 

To check which firmware version you're on:

1. Open the Google Home app.
2. Tap and hold your device's tile.
3. Tap Settings, then tap on “Device information.”
4. Under "Technical information," check for the Cast firmware version: "X.XXX.XXXXX." If it's a display, check for the Fuchsia version: "X.XXXXXXXX.X.XXXXXXX."

Thanks for your kind attention. I hope this information is helpful to resolve your inconvenience as soon as possible.

If you need further assistance, please contact me whenever you need it.

Best regards,

Virna

[zunkman]

No.

I've already phoned this into Google about a month ago, and you have all my firmware versions.

You're sending me 1 email per week asking for useless or duplicate information.  At this rate, it will take months to resolve the problem Google created.  (Remember how fast PHONE CALLS used to be?)  I have already spent WAY too much time supplying information, and I'm done.  You created the problem without my help, and YOU need to fix the problem based on the input from me that you already have.  I'm sure I am not the only one having this issue, and it's been over a month.  TERRIBLE testing and rollout.

[zunkman]

And all of a sudden, just like that, without me doing anything, it all works again.  

Gee, almost sounds like Google broke something and then fixed it on their end.

A PLEA to Google - If you break something, don't give the end-user the run-around.  Just accept the blame, let the community know, and resolve the issue!!!!

[virnab]

Hi zunkman,

Thank you for informing us that your "Good Morning" routine has started working fine again, providing you with the weather forecast on your Google Nest and Home devices. I really appreciate your valuable contribution in sharing this information.

If you need further assistance, please feel free to contact me whenever you need it.

Best regards,

Virna