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“Hey Google, Stop” results in “Nothing’s playing right now”

tvg
Community Member

Whenever I want to stop a timer - my devices respond with “Nothing’s playing right now”.

When I say “Hey google, cancel timer”, it will ask if I want to cancel a timer - and when I say “Yes” it will keep playing for a minute or so.

This drives me nuts.

5 REPLIES 5

Dan_A
Community Specialist
Community Specialist

Hi  tvg,

 

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

Let me know how it goes.

 

Best,

Dan

tvg
Community Member

Hi Dan

Can't really remember exactly when it started acting strange ... I would say around mid/late-january or so.

I have 3 "home mini" and one regular "home" ... the "home" one is causing most of the incidents as I am using it as a timer (and "stereo") in my kitchen.

I have unplugged it several times - but it keeps "acting up" 😉

BR

Thomas

 

Dan_A
Community Specialist
Community Specialist

Hey there tvg,

 

Thank you for the response. We might need to revert your Google Home to its default and original settings by doing a factory reset. Here’s how:

 

  1. On the back of your device, press and hold the microphone mute button for about 15 seconds.
  2. Your Google Home will let you know that it's resetting.
  3. Redo the setup.

 

Keep me posted.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi tvg,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan