03-31-2023 10:57 AM
Whenever I want to stop a timer - my devices respond with “Nothing’s playing right now”.
When I say “Hey google, cancel timer”, it will ask if I want to cancel a timer - and when I say “Yes” it will keep playing for a minute or so.
This drives me nuts.
04-04-2023 03:32 PM
Hi tvg,
This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
Let me know how it goes.
Best,
Dan
04-05-2023 03:19 AM
Hi Dan
Can't really remember exactly when it started acting strange ... I would say around mid/late-january or so.
I have 3 "home mini" and one regular "home" ... the "home" one is causing most of the incidents as I am using it as a timer (and "stereo") in my kitchen.
I have unplugged it several times - but it keeps "acting up" 😉
BR
Thomas
04-05-2023 03:52 PM
Hey there tvg,
Thank you for the response. We might need to revert your Google Home to its default and original settings by doing a factory reset. Here’s how:
Keep me posted.
Regards,
Dan
04-08-2023 05:22 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
04-09-2023 06:33 PM
Hi tvg,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan