Hi guys, my Google Home device is not connecting to WiFi, please help. Thanks!

[Rdianco]

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Original poster: Brother Colin 

My Google speaker device is not showing on my WiFi

[frances]

Hi Brother Colin,

Thanks for reaching out. I am sorry to hear that you are experiencing issues with your Google speaker device not being able to connect to WiFi. I understand your concern and would be more than happy to help. First, I have some questions.

• Which Google speaker device is this post in regard to? (model name, generation number)
• Are you trying to set up your device for the first time?
• Is your device powering on?
• Is your device showing up in the Google Home App?
• What kind of WiFi are you trying to connect to? A one step password only WiFi or a two step WiFi?
• Have you tried connecting your device to a mobile hotspot instead? What happens?
• Have you taken any troubleshooting steps? If so, what have you tried?

Thanks for your patience, I look forward to helping you!

[frances]

Hi there,

Just checking in. Has your issue been resolved? Feel free to reach out with any questions or concerns you have. Thanks!

[frances]

Hi All,

We haven't received any response from you, so I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.