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Home Application Not Responding

MrJinx
Community Member

Home application is not responding when the volume is changed per speaker or as a group. Also, the stop cast function is not working from the single speaker screen and group screen. 

50 REPLIES 50

MsDrasby
Community Member

I would continue repeating the process of filling out the form and submitting feedback. What's the old say, "The squeaky wheel gets the grease."

Truly wish you the best of luck and hope Google responds to you soon.

Best of Luck!

MrJinx
Community Member

wow, that's the reason why people write frustrated and hateful messages. what a waste of time and effort. next time,  just tell someone if it's broken, then it's broken. buyer beware. 

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

We got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

MrJinx
Community Member

how is this complete? you've fixed nothing. my speakers are still dropping. your home app is full of bugs. 

Muddi
Community Specialist
Community Specialist

Hi MrJinx,

 

We noticed that you have an existing case related to this issue and has been escalated with our higher tier for further investigation. We suggest that we continue the conversation from there to avoid delays and confusion.

 

MsDrasby: Let us know if you need help with your device, and we're glad to assist you.

 

Cheers,

Muddi

MrJinx
Community Member

Good morning,

My Home app has changed. It looks like the old Home app. the version is 2.64.23.1-dogfood. 

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting. 

 

We appreciate all the steps you've tried and I can see that all the possible troubleshooting steps are done. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

MrJinx
Community Member

what do i do after submitting the form several times and feedback from the app?

MrJinx
Community Member

how is this complete? you've fixed nothing. my speakers are still dropping. your home app is full of bugs. 

MrJinx
Community Member

good morning,

i've completed the form several times. after I fill the form, what are the next steps? what are the expectations?