Home Hub Max Lost Wi-fi Connectivity

[belldude]

We had a thunderstorm the other night that knocked out our cable internet service. Service was restored, but had to call the provider because the Google Mesh Router would not connect to my cable modem after I followed their reconnection checklist. They were able to restore that connection remotely. All Google and third party devices functional except this one.

I have done a power cycle on the router and display. I even did a factory reset on the display and ran device setup in the Home app. The app sees the display but when it reaches the point of internet connection, it fails. I tried giving it a new name, nothing. Any hope?

[Princessanafpd]

I have the same issue! Only one device is not working. All my other minis and nest hub are working just fine with my Wi-Fi connection. My newest nest hub (purchased 5 months ago) suddenly stopped working because it could not get connected to the Wi-Fi. App won’t let me check the settings as it offline and when I tried setting it up as a “new” device, it fails when connecting to network. Everything works up to that point. It recognizes it and allows me to pick where it’s in the home, then when I pick my Wi-Fi connection and enter my password it fails. My password is correct. Everything else is connected to it with the same password. This is so frustrating. 

[belldude]

Exactly the same as my experience.

[Muddi]

Hey folks,

Thanks for sharing details about the issue. My apologies for the late response.

I understand how it feels when your device is not connecting to your network. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub or Hub Max device). 

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[belldude]

Well, I was able to set it up and connect through the Hot Spot to the Internet. Now, how do I switch it back to using my Google Router instead of the hot spot.

[Muddi]

Hey belldude,

That's good to hear. To set up your Nest Hub Max to your Google WiFi, please follow the steps below:

1. Remove the device from the old Home.
   1. Open the Google Home app .
   2. Tap the device Settings Unlink or Remove device Unlink or Remove.
2. Perform a factory reset on Nest Hub Max. To do this, hold the volume up and volume down buttons for 10 seconds.

Keep us posted.

Cheers,

Muddi

[belldude · Accepted solution]

Didn't work immediately, as it said it was still linked to a different account. After that neither of my 2 devices would see it do Add device. Reset it again and turned off my VPN and then I could add it and finish setup. It is now *fixed*

[Muddi]

Hey belldude,

Happy to hear that, and thanks for sharing the steps that fixed the issue. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Jake]

Hey belldude,

I wanted to check in, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours to keep content fresh.

Best regards,

Jake

[belldude]

Working great.

[Princesss]

Hi belldude,

Thanks for responding. I'm so glad that it's already working on your end. I'll consider this post as complete and will lock the thread in 24 hours.

Thanks for posting.

Best,

Princess