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Home Max Speakers loses it's Stereo Pairing, Continuously

rubbering
Community Member

Have two Google Home Max Speakers setup in one room with a Stereo Paired Setup, but only stays in this "Stereo Paired" setup about 2-4 days, in which one of them always goes offline, and the other bellows on that it "Lost Connection to the Other Speaker", this now for 2 years straight. One of the Speakers is always goes offline, they take turns in this act of misbehaving. Has anyone else experienced this...??? Perhaps there is there a solution...?? Or the bottom line I imagine...Deal With IT.....My Now Obsolete Overpriced Plastic BoomBoxes...?? Love their sound, hate their bad engineering.

11 REPLIES 11

Dan101
Community Member

Mine does exactly the same thing - very annoying. Any suggestions on how to fix would be most welcome!

Jake
Community Specialist
Community Specialist

Hey Dan101,

 

Apologies again for the late reply. I wanted to check in with you, and see if you are still having issues with the device, and having to restart it every few days? Do you happen to know if you have the current firmware update? Please let me know if the issue is still present. I would be happy to look closer into that for you.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Dan101
Community Member

Hi Jake,

Thanks for getting in touch. I'm still having the same trouble with pairing my Max speakers. They basically need rebooting and/or un pairing and re-pairing every couple of days. 

 

Any insight you have would be gratefully received!

 

Best wishes,

Danny

Jake
Community Specialist
Community Specialist

Hey Dan101,


I wanted to check in again to see if you are good to go. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Dan101
Community Member

Hi Jake,

Thanks for getting back to me. I'm still having the same issues. I have worked out that if I turn the router on and off, the issue is fixed for a few hours - although this is obviously far from ideal!

I had a look in the Google Home app and couldn't see a way of checking/updating firmware, could you advise on how to do it?

Many thanks,

Danny

Jake
Community Specialist
Community Specialist

Hey Dan101,


Thank you for letting me know that the devices do work after you reset the router. I am sorry to hear that they disconnect again after a few hours. I have posted the steps below to check your firmware on all devices. Please let me know if you have any trouble finding that still.

 

To check the firmware version:

  1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app .
  3. Tap the device card of the preferred speaker or display.
  4. At the top-right, tap Settings Settings and then Device information.
  5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Best regards,

Jake
 

Jake
Community Specialist
Community Specialist

Hey Dan101,


I wanted to check in and see if the steps above was of any help? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Dan101,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Dan101,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake