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Home Max not working

Jmbanks72
Community Member

My home max has stopped working and it will not even reboot. I have disconnected from the power and reconnected it and the lights come on for about 1 minute and then go off. When I press the reboot button and hold for 15 seconds nothing happens. Any advice would be appreciated. 

6 REPLIES 6

obster
Community Member

Mine started that today. I have no idea what's going. I did the same steps as you with the same results. The only indicator that it is at least is getting power is the light next to the reset button. Have you received any feedback yet?

Jmbanks72
Community Member

I've been in contact with Google and tried a few suggestions from them however nothing worked. They have no further suggestions and as my max is out of warranty they won't replace it.

frances
Community Specialist
Community Specialist

Hello @Jmbanks72 ,

 

Thank you for reaching out. I am sorry to hear about your situation, I definitely understand your frustration. If you have any other questions or concerns regarding this issue, I would suggest contacting support one more time through that email as they are the only ones that can help you in this scenario. The support team has a more in-depth view of this situation.  Just a reminder, your Case ID is: 9-7127000031581.

 

I apologize for the inconvenience caused by this issue and situation.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team with your Case ID or start a new thread and we'll be happy to help.

obster
Community Member

Jmbanks72

Thanks for the response. I guess we are out of luck on this one. Disappointed as this was a costly purchase which is now an oversized paper weight.

frances
Community Specialist
Community Specialist

Hello @obster ,

 

Thanks for your post as well. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-2346000031559.