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Home Mini connection problems

special_dx
Community Member

I can see the home mini in the home app when setting up, but it won't connect to my router. My router recently changed as my internet provider sent a new unit, I have made sure it is set to 2.4Ghz.

6 REPLIES 6

Fuku
Community Member

Why does Google support send me here when there's no solution? Not even a reply?  WTF? Does Google hate their Nest users? It would seem so.

teresazhang
Community Member

google home mini is the worst device i have ever used!never connect!

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still having issues with your device? I do have a couple of questions to ensure we can find the correct troubleshooting steps if the issue is still present.

 

  • How long did the device work before the connectivity issue started?
  • How was the connectivity issue discovered?
    Did the device give an audible error like:
    • “I can't reach the internet right now. Check your modem or router connection and try again.”
    • “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

Please let me know, as I would be happy to assist you further, and ensure the device is connected.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake