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Home Mini not connecting to Wifi after Mesh network setup

SMCCAFFREY
Community Member

The one and only Google Home Mini has been working successfully and connecting to the WIFI for the past year without issues. Yesterday, we setup a new Mesh Network and now the only device not connecting is the Mini. We have both Android and iPhone and both are software versions are updated to the most recent. Troubleshooting we have done : Yes, we are using only the proper wires for the mini. Yes, we have unplugged the mini several times including overnight. Yes, all other devices connect to the Mesh. Yes, we have 'forget this network' in the WIFI Settings. Yes, we have started a new home connection in the Google Home app. Yes, we hear the  Mini 'ding' and know the Bluetooth is connecting and locating the Mini. Then immediately, the error 'cannot connect' pops up and there is no further specific information on what is wrong. I have not been able to locate info on a specific setting we might be missing...Any Suggestions ?

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey SMCCAFFREY,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not connecting to the mesh network? Having any device not connect is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey SMCCAFFREY,

 

I wanted to check in and see if you are still in need of any help with the mini not connecting? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey SMCCAFFREY,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey SMCCAFFREY,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake