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Home mini/Nest hub bluetooth skip

Dlabrador
Community Member

Hello! I wanted to imptove the audio quality of my home/nest setup but I'm having problems with the bluetooth playback of all of my home/nest devices, whatever the content I'm playing, wether spotify or youtube or netflix, the audio cuts for 0.5 -1 second whenever I start playing something, and if I'm listening to a song once the next one comes up it starts just fine but after a second or so the audio cuts again for another 0.5-1 second, the audio cuts but the playback continues so it's not like the audio pauses and then resumes where it left off, it skips parts of the song, it's like bluetooth turns off and on again after every song (however the bluetooth device doesn't make any connected/disconnected announcements). I've seen some posts with the same issue but no resolution and they were all closed, however, I've tried many of the suggested steps in those, but to no avail. 

I've tried with 4 different bluetooth devices and settings, all within good signal ranges, all of them have the same issue, I've tried with a Home mini v1 and two Nest hubs v2, same behavior across all google devices, on top of that I deleted my home group, unlinked every device and created a new home group to see if it would help, can confirm that also didn't work ☹️

I can confirm all of the bluetooth devices I tried have flawless audio playback when connected to other sources, like a phone or a laptop. I've looked for "playback over bluetooth" videos on youtube to see if it was a general issue, I found one where a Home mini was paired to a Bluetooth speaker and playback didn't seem to skip anything, that makes me wonder if it's a bug from a recent firmware update (the video was 4 years old) or something similar.

What else should I try? 

I'd appreciate any suggestions you'd have, I'm going a bit crazy with the issue 😅, I tried to be specific in what the issue is and what I've tried so far but let me know if you have any questions. 

Thanks!

15 REPLIES 15

LovelyM
Community Specialist
Community Specialist

Hello Dlabrador, 

Thanks for reaching out. We'd love to help.

Please give me the Cast firmware version of your Google Home and Nest devices. Ask your device, "Hey Google, clear all Bluetooth devices" before connecting it to a Bluetooth speaker. Let me know if it still skips.

Best, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Dlabrador, 

Checking back in should you still have questions or concerns. Let us know by replying to this thread. 

Cheers, 
Lovely

Dlabrador
Community Member

Hello! I kinda still do, sorry for the late reply. I’ve been in conversations with tech support and they’re investigating as well as far as I understood. I’ve tried many things already but nothing 😞

LovelyM
Community Specialist
Community Specialist

Hey there Dlabrador, 

I appreciate you letting me know. It seems like your case was already escalated to our specialist team and you were asked for feedback for further investigation. Kindly bear with us, as our team is already on top of this.

Many thanks, 
Lovely

Thanks, I believe I followed the steps to provide the feedback, let me know if anything else is needed. 

Princesss
Community Specialist
Community Specialist

Hi Dlabrador,

 

Thanks! Also, could you provide the cast firmware version of your Google Nest Mini?

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dlabrador
Community Member

Hello, Yes, I haven't  had updates from the specialists team, so I still need help, the device information is Cast firmware: 1.56.324896 but that's for my living room nest hub, mi nest mini is disconnected at the moment so I'm just using now the two nest hubs, let me know if you need anything else, thanks!

Dan_A
Community Specialist
Community Specialist

Hi Dlabrador,

 

Apologies for the late response and thank you for providing the firmware version of your  Nest Hub. I wanted to check back on how you’re doing? Could you try to compare if the audio is the same when playing music via Bluetooth and when giving commands to play a song?

 

Tell me how it goes.

 

Kind regards,

Dan

Jake
Community Specialist
Community Specialist

Hey Dlabrador,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Dlabrador
Community Member

Hello!, I haven't heard back from the specialists team, and the issue persists, but I don't know how to proceed.  

Muddi
Community Specialist
Community Specialist

Hello Dlabrador,

 

Sorry for the delays. Could you share us the case ID so we can check the status of the case?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Dlabrador,

 

I just wanted to follow up on this. It will be very helpful if you could provide the case ID so I can check what happened.

 

Cheers,

Muddi

Dlabrador
Community Member

Hello! sorry for the late reply, the ID I was given is 8-6822000033946 I hope this helps, thanks!

Muddi
Community Specialist
Community Specialist

Hey Dlabrador,

 

Thanks for coming back to us. Upon checking, our team is still working on the issue. Please continue to send feedback on your devices. I'll get back on this thread once I have more information to share.

 

Cheers,

Muddi