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Home mini connection

Wayne61
Community Member

After replacing new Wi-Fi modem it recognizes my home mini but every time I try to connect  it says connection failed 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Wayne61 

You have to remove your Home Mini from the Google Home app, then do a factory reset on your Home Mini, and then re-install it in order to update its Wi-Fi settings.

https://support.google.com/googlenest/answer/7073477

Dan_A
Community Specialist
Community Specialist

Hi Wayne61,

 

This is not the experience we want you to have, let me help you. Try the steps below:

 

Set up your speaker or display on the new Wi-Fi network:

 

  1. Open the Google Home app.
  2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

 

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

 

  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings > Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

 

Let me know how it goes.

 

Thanks for helping, MplsCustomer.

 

Best,

Dan

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess