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Home mini won't connect

Paulko8b
Community Member

I got a new modem and had to change my network and password. I reset and reboot my mini to add it to the new network but it will not add. I followed the steps as per the support page but nothing works. The mini connects to the phone and they can communicate but it cannot connect to the Wi-Fi. Can you suggest something? Please note that I have already done all of the things as prescribed in the support posts regarding this issue.

 

8 REPLIES 8

Alex_S
Community Specialist
Community Specialist

Hi Paulko8b,
 

I’m sorry to hear the trouble you’re experiencing during setup. Let’s further look into it. A few questions: what’s the message you’re getting when connecting to the WiFi? Are you using a dual-band router? If yes, on which band are you trying to connect your Google Home Mini?


Regards,
Alex

I'm having the same issue. I tried all the steps laid out in the thread below with no success:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-cannot-connect-to-my-Google...

Alex_S
Community Specialist
Community Specialist

Hello Agutierrez1975,
 

This certainly hasn’t been easy for you. I just wanted to confirm, you can’t find a “GoogleHome.XXXX” open network in your phone’s WiFi settings, is that right? Same as when using another setup device?


Kind regards,
Alex

Agutierrez1975
Community Member

Hi Alex, 

Sorry for any confusion, I did find the "GoogleHome.XXXX”. I tried connecting my mini the traditional way using my android, then I tried my ipad, then I tried using the GoogleHome.XXXX that showed up as a wifi connection and still no success. I am going to try it from on a different wifi network to see if there is a block or something 

Alex_S
Community Specialist
Community Specialist

Hi there,
 

Thanks for the update. You can try connecting your Google Home Mini to a temporary Hotspot. You need to have 2 setup devices for this.

 

  1. The first device will be your phone. Turn on its mobile/cellular data and hotspot.
  2. Connect the second device to the hotspot network.
  3. Factory reset your Google Home Mini once more.
  4. Using the second device, go through the set up process in the Google Home app > Choose the hotspot connection once you are in the “Connect to Wi-Fi” page.

 

Keep us posted!


Best,
Alex

I tried the hotspot method and it did not work

Alex_S
Community Specialist
Community Specialist

Hey Agutierrez1975,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.


Warmly,
Alex

Alex_S
Community Specialist
Community Specialist

Hi there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help. 


Sincerely,
Alex