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How do I change the phone I have

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: John (Jack) Hammond 

 

The speaker keeps ringing an old phone I had how do I update to the new phone I have.
 
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi John (Jack) Hammond,

 

Thanks for your post! I understand your concern, having an old phone being rung is a frustrating issue. I would be more than happy to help look into this issue. First, I have some quick questions.

  • Which speaker do you have? (model name, generation number)
  • What app or command are you using to ring your phone?
  • Does your old phone have the Google Home App connected on it? If so, delete the app and ensure that it is only on your new phone.
  • Have you tried any troubleshooting steps? If so, what have you attempted so far?

Thank you for your patience, I look forward to your response! 

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.