Volume keeps going back to 11%

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: David de Kloet 6613 

We always set the volume to 30% but after a while the volume always returns to 11%. I found this other post where a community specialist asks if anyone is still experiencing this but the post is locked so I can't reply there.

https://support.google.com/googlenest/thread/1523366/my-google-home-mini-keeps-on-changing-the-volum...

[frances]

Hi David de Kloet 6613,

Thank you for your message. I am sorry to hear about this issue, that is definitely concerning to have your volume fluctuate. I would be more than happy to help find a solution. First, I have a quick question.

• Can you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I apologize for the inconvenience caused by this issue and thank you for your patience.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.