I can't connect to my device, it says use the same WiFi and I am and it still doesn't work

[Rdianco]

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I've tried unplugging it and connecting to either WiFi networks and it wont connect to the speaker.

[frances]

Hello Ammonil,

Thanks for your message. I am sorry to hear that your device is not connecting to your WiFi. Let's resolve this issue and get your device working smoothly and connected. First, I have some quick questions.

• Which Google device do you have? (model name, generation number)
• Is your Google device on the same WiFi network as your other devices?
• What happens if you try to connect your device to a mobile hot spot? Is it able to connect?
• Can you please try to do a reboot and Factory Data Reset on your Google Nest Mini? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.