How do I get my screen to stop freezing and shutting down?

[Rdianco]

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Original Poster: Arisa Banphaburut 

I tried unplugging it & plugging it back it in

[Rdianco]

Hello Arisa Banphaburut,

Thank you for your message. Oh no! Having a screen freeze and shut down sounds very frustrating. I would be more than happy to help find a solution with you. First, I have some questions:

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working normally before?
• What happens when this issue occurs? Is it randomly or when you are doing something on the device?
• Does it shut down by itself?
• Does it power back on by itself as well? 
• Is your device powering on, responding to commands, and working besides this issue?
• Do you see any error messages when the issue occurs?
• Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response. 

- From Frances (Community Specialist)