How to change system language to Portuguese or English

[jfonseca22]

I'm Portuguese and I bought a google nest hub 2 in Spain.

When I turned it on I noticed that the system language is in Spanish. I tried to change the language to Portuguese or English, but I can't. Can you explain if it is possible to change to Portuguese or English?

Note: I am not speaking the language of the wizard. I am referring to the language of the system (menus, data, settings, etc.)

[Muddi]

Hey jfonseca22,

Thanks for sharing details about the issue here. My apologies for the delayed response.

That's strange! Normally, the Nest Hub display should display the same language that you set for your Google Assistant. To confirm, how many languages are set for your Google Assistant? What is the language set on your phone? Please update the language of your phone/tablet prior to the steps below:

1. Open the Google Home app .
2. At the top-right, tap the Account icon.
3. Tap Assistant settings Languages.
4. Tap English (United States) or whatever language is currently selected. 
   Note: By default, the language is set based on the customer's region.
5. Choose the preferred language to use instead. It will immediately apply to the selection.
6. Restart your Nest Hub (2nd gen).

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey jfonseca22,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddo

[Muddi]

Hi jfonseca22,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[jfonseca22]

It didn't. I had Portuguese and English selected in the Home app languages. To test I deleted the language option in Portuguese, leaving only the English language. I restarted the Nest Hub 2 and it remains the same, that is, only the top menu is in English. The bottom menu appears in Spanish, as well as the System Settings. The date (day of the week and month) and various labels also appear in Spanish such as "habitaciones", "micrófono activado", "microfono deactivate". There is a mixture of Spanish and English that makes no sense.
Thanks for the help

[Muddi]

Hi jfonseca22,

Sorry for the delays. Do you mind posting a photo of what you're seeing on your Nest Hub screen?

Cheers,

Muddi

[jfonseca22]

Hi,

Please check the photos. As you can see, some parts are in english and others in spanish. I am portuguese. I need everything in Portuguese or English, but not in Spanish because i don't understand.

[Juni]

Hi  there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Muddi]

Hey jfonseca22,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[jfonseca22]

Hi,

I already filled out the form. What happens next?

Thanks

[Princesss]

Hi jfonseca22,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey jfonseca22,

We already sent you an email, and one of our team is waiting for your response. Please check your inbox and let's continue from there. Let me know if you have additional questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi