How to get Google connect to WiFi?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Lucretia Hilliard 

I unplugged Google and the Router, but it’s not working whatever I plugged Google or the router and she won’t turn the lights off.

[Rdianco]

Hi Lucerita Hilliard,

Thank you for reaching out. I understand your concern of your Google device not being able to connect to WiFi, that is a very important issue to address! I would be more than happy to help find a solution with you. First, I have some questions:

• Which nest device is this post in regard to? (model name, generation number)
• Is this the first time you are setting up the device?
• Is this a new issue? Was your device connected to WiFi before?
• Is your device powering on?
• Is your device showing up in the Google Home App?
• Are you receiving any error messages? What does it say? 
• Have you tried to conduct a reboot or a Factory Data Reset on the device? 

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)

[Jlaswel1]

shows up in Nest app

[Jeff]

Hey, Jlaswel1.

Sorry for the late reply here, but I wanted to check in to see if you still needed help on this. If so, what troubleshooting steps have you tried so far? Let me know if you're still needing some help here and I'll be happy to help.

Thanks.

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see Jeff's response above? I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.