06-27-2022 08:37 AM
I have a grouped room of 2 speakers - 1 Mini and 1 Chromecast with in-ceiling speakers/amplifier. When I give the verbal command to play music on this group, it won't work on the Chromecast. If anyone has a solution, great! If not, does anyone know the command to add music that is playing to a 2nd speaker while the first speaker is playing? Something like, "Hey Google, also play this on my Bathroom Speaker". Unfortunately, that example doesn't work so I'm hoping someone knows a command that will work.
07-01-2022 10:50 AM
Hey albeland,
I am sorry to hear you are having trouble with your device not playing music. I wanted to check in with you, and provide you with an article that has some troubleshooting steps. Please let me know if that helps resolve the issue or if you have any questions from here, as I would be happy to assist.
07-05-2022 01:32 AM
Hey albeland,
Chiming in - are you able to create an audio group with your Google Home/Nest Mini, and Chromecast? Let us know if you need further help, and we're glad to assist you.
Cheers,
Muddi
07-06-2022 05:47 AM
Hey albeland,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
07-06-2022 09:47 AM
I already created a group but Assistant responds “sorry, I’m not sure what you wanted to do”. That’s why I’m trying to play on both speakers simultaneously but together.
07-06-2022 10:24 AM
Hey albeland,
I am sorry to hear you are still having trouble with your speakers. I know this is not an ideal situation. I wanted to check in, as I may have found another article that could be of help. Please let me know if that does help, or if you are still having trouble playing on both speakers.
Best regards,
Jake
07-06-2022 10:31 AM
Thanks but this article doesn’t help. I can instruct to play on my Mini. I can instruct to play on my Chromecast. I can’t play on my group; I get the response back listed above. That’s why I’m asking if there’s a way to play on one speaker and then request Assistant to play on an ADDITIONAL speaker.
07-06-2022 01:33 PM
Another way to think about my request looking at the help articles. I don’t want to MOVE media from one cast to device to another, I want to ADD the media to a 2nd cast device. Again, I do have a group set up (Mine + audio cast) but there is something about that group that Assistant doesn’t like and it replies “Sorry, I’m not sure what you want me to do” so it’s having some type of problem when it tries to start casting to both of them together.
07-07-2022 10:50 AM
Hey albeland,
I am sorry the article was not of any help. Do you mind me asking if you could follow the steps below, as this should allow you to cast to multiple devices at the same time. Please let me know if that helps, or if you are still seeing the error.
Best regards,
Jake
07-12-2022 10:24 AM
Hey albeland,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
07-15-2022 10:24 AM
Hey albeland,
Thank you so much for filling out the form. I am showing a case number for you, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to review, and ensure you are being helped.
Best regards,
Jake
07-18-2022 11:50 AM
Hey albeland,
I wanted to check in with you, and ensure everything is good to go from here. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours to keep content fresh.
Best regards,
Jake
07-18-2022 02:15 PM
Hey albeland,
Our Team will be sure to provide further assistance from here. I am going to lock the thread at this time to keep content fresh. If you run into any questions, please feel free to create a new post at any time.
Best regards,
Jake
07-07-2022 12:13 PM
Jake, I appreciate you trying to help with this. I’m can’t exactly do the steps because I don’t have a Nest with touch display. I only have a Mini. I can do it on my iPhone and I CAN get both speakers to work (Mini & Audiocast). What I want is a verbal command to do that because I don’t always have my phone nearby.
07-18-2022 01:11 PM
Well, it’s still unresolved but I’m working with L2. If that means closing the thread then that’s fine.