Changed my WiFi now Google Home App wont recognise Google Nest

[Paulina15]

We had issues with our mobile wifi so had to change user name and password. Google Nest is now off line and I cant seem to get Google Home App to open it to change the details. Its whited out.

[Princesss]

Hi Paulina15,

Thanks for visiting the Community.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Hope this helps.

Best,

Princess

[Azarco]

Hey Paulina15,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey Paulina15,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,
Alex