Hub Max Camera doesn’t work

[pfsualum]

Nest hub max camera will not connect/work. Was working until about 2 weeks ago. Have not heard from Google in over a week to see if they came up with a solution. 

[Azarco]

Hi there,

We appreciate the assistance, MikeClark!

pfsualum, have you tried the steps provided by MikeClark? If not, did you contact our support team? If so, could you provide us your case ID?

Regards,

Alex

[pfsualum]

I’ve tried everything, nest/google support has been no help. Case number 2-0036000033094

[Azarco]

Hey pfsualum,

Thanks for providing your case ID. I'll go ahead and review your case. I'll loop back in once I have an update — we appreciate your patience.

Best,

Alex

[Azarco]

Hello pfsualum,

I checked your support ID and it seems like they already informed you about the status of your device. We're sorry for the trouble this may have caused you, we hope we can make it up to you in the future. 

Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours.

Kind regards,

Alex