02-20-2023 07:15 AM
Every time I try to join a Zoom meeting it tells me to enter the meeting ID but the screen is blank. This will lock up my display and I have to reset it in order to do anything else. I have seen this has been an issue for quite some time now. Are they going to fix it? I bought this device specifically for my zoom calls and now I'm thinking about returning all of my Google home devices if I can't get this feature to work since it's the only reason I bought the Hub Max.
02-27-2023 01:34 PM
I’m having the same issue. Is there a fix for this?
02-28-2023 10:20 AM
Hi folks,
@mwaford, @Natt, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? When you did the factory reset, was it the same steps as what you see in this link? Was it working before and just had some recent changes made? Have you tried Duo calling to see the difference?
It would help a lot if you could do a sequential reboot first:
Let’s make sure “Personal Results” is enabled:
Check this guide for more information.
Keep me posted.
Best,
Dan
03-04-2023 02:52 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Thanks,
Juni
03-03-2023 01:28 PM
Hi there,
Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
03-04-2023 03:12 PM
FWIW I tried resetting it and the issue remains.
03-04-2023 03:15 PM
This is the symptom
03-04-2023 05:01 PM
Hi zhihan,
Chiming in, thanks for sharing the video. To confirm, does it happen to all Zoom meetings? Have you tried using a different Zoom account to check if you will have the same issue? Also, please provide the firmware version of your Nest Hub Max. Follow these steps below to know-how:
Looking forward to your response.
Cheers,
Muddi
03-05-2023 05:41 PM
Hi natt1,
I don't want to be a nudge but I'd like to check if you were able to get your device working when doing a Zoom meeting. Feel free to reach back if you still need help.
Cheers,
Muddi
03-06-2023 06:43 PM
Hey everyone,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi