I am writing from Italy. I have bought from a coulpe of weeks the device and in the last week every time I ask something to the device the reply is mmh si è verificato un problema, riprova più tardi. If I go in the page my morning and try to open weather reply with the same answer. After a few seconds start to work properly. After it starts to work the message not appear if I send command in a short time or frequently. Seems that the issue is present if not receive a command for at least 5/10 min.
Cast Firmware version 1.56.324896
System firmware: 324896
What I have to do to fix the issue?
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: what is the distance between your Nest Hub 2nd gen from your Wi-Fi router? What steps have you taken to fix the issue?
You can move your Nest Hub near your router and observe if this will make any difference?
Keep me posted.
Unfortunately the issue appeared again this evening. I am very disappointed. I really don't know what to do. No network change has been made. Could you help me? I have seen I am not the first to experience with this.
Chiming in, let's go ahead and do a sequential reboot by disconnecting your Nest Hub (2nd gen) and router from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If it's still the same, try setting up your device using a mobile hotspot. This will help us isolate network issues. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Hub).
Let me know how it goes.
thank you for your support. Actually I have performed the first test (switch off router/nest). Yesterday the issue has not appeared, I am monitoring the behavior. The last time, the third day after the factory reset, the issue appeared again.
Thank you, and I'll give you feedback in the next few days.
Thanks for the update. Let's go ahead and change the channel settings on your router to 1,6, or 11. This will help us improve the signal of your network. You will need to call your router/network provider for help so they can guide you properly on how to set it up.
Keep us posted.
the wifi channel was 6. I move to 11 and also 13 scanning the network and checking the "quite" channel and the ch 6 was the best in term of performance. I have already 2 alexa echo dot in my home and no issue connection I have experienced. Very strange behaviour is that Nest works fine after factory reset for a couple of days and then the problem appears. Honestly I doubt the issue is due to quality of connection. Any other suggestions are wellcome.
thank for your support, I reset again the nest and enabled in the router the bandwidth of 5Ghz. Only the Nest is connected to this network. I am monitoring if there is an improvement or not. Maybe tomorrow or the day after tomorrow I can give you a reply, because usually 2 or 3 days are necessary after the factory reset to see the issue.
this morning as expected the issue is appeared again 😭. Please give me support, I would like to use this device, but honestly I don't know what to do. I am available to send any kind of report to understand better how to fix it.
Looking forward your reply I thank you for the attention.
thank you for your support. The issue is still present and the behaviour is the same. It seems to be in stanby and after 3 commands start to work again. In this way the device is unusable, because every time I have to do something I have to wait in order to wake up the device. I am available to send report or to do any kind of test under your suggestion. I will wait a couple of week and then I move for a refund, because it is what I don't expect by Google Nest. Consider that the device from the first boot (after 2 days) has started to have this behaviour, so It never has worked properly. Thank you again for your support and I hope in a quick solution by google.
My 2nd generation Nest has the same problem as Carmelo15.
I bought It 1 month ago and it never works as expected.
I tried all your "how to fix" but It still don't work. The "assistant" does a few times what i ask. It Is not an assistant....
So if i like to turn on lights or start a routine, the only way is to ask It to Alexa or to my smartphone's Google assistant...
I am very disappointed.
At this point I'm sure it's not a network problem but a device problem.
Is there another way besides the refound?
Same issues, It seems to be in stanby and after 3 command start to work again.
I use two nest mini and both have the problem, I use this from about one year without problems and nothings are changed (router, devices are the same and in the same position)the problems started few days ago
I suppose a firmware update generate this error, and I have seen on many forum this exact problem
I hope Google fix this as soon
@Carmelo15, It looks like our higher-tier support is already assisting you. Please continue the conversation there.
@Pezzey, Thanks for posting. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once you're done.
@Spenxer81, Thanks for reaching out. You can try the steps provided in this thread and let us know the result by updating this thread.
@Pezzey, just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.