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Hub issues streaming doorbell camera

Jachinbankes
Community Member

‎10-14-2025 06:19 PM

Set up is a nest hub, doorbell camera, and inside camera, installed about a year. Recently, whenever I'm streaming or someone rings the doorbell camera and it's displayed, I can't get it off of the screen. I used to be able to say go to homepage, or stop streaming the doorbell camera and it would end it. Now however, it responds with "I can't do that during a call", or "I don't recognize that device". The only way to get the camera off of the screen is to unplug the nest and plug it back in. Any help is appreciated,  thanks 

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SmartHomeH-TAGS
Bronze
Bronze

‎10-14-2025 07:37 PM

When I have a camera being streamed I just say "Hey Google, stop"

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kcruzgonzalez
Community Specialist
Community Specialist

‎10-17-2025 08:44 PM - edited ‎10-17-2025 08:46 PM

Hi @Jachinbankes,

 

Thanks for the recommendation @SmartHomeH-TAGS,

Thank you for posting in the community! I understand that you are having trouble dismissing the doorbell and camera streams from your Nest Hub screen and that you are receiving the messages, "I can't do that during a call" and "I don't recognize that device." I'm here to help you get this resolved!

This issue, where the Nest Hub seems to be stuck in a "call" mode or stops recognizing the stream, can often be fixed by performing some basic troubleshooting steps that refresh the device's connection and settings.

Please try the following steps and let me know how it goes:

Try an alternate voice command: While you are used to saying "Go to homepage" or "Stop streaming the doorbell camera," the most reliable command to stop any media or streaming is often the simplest.

  • Say: "Hey Google, stop."
  • Say: "Hey Google, go home."
  • Say: "Hey Google, return to the previous screen."

Reboot your devices and network: Even though you're unplugging the Nest Hub, a full network refresh can often clear up glitches between your cameras and the Hub.

  • Power-cycle the Nest Hub: Unplug your Nest Hub from its power source for about one minute, and then plug it back in.
  • Reboot your Wi-Fi Router: Unplug your router for about one minute and plug it back in. Wait 5–10 minutes for your entire network to fully reconnect before testing the voice commands again.

Check for an update in the Google Home App: Although the Nest Hub updates its software automatically, forcing an app check can ensure everything is current.

  • Open the Google Home app on your phone.
  • Tap and hold the tile for your Nest Hub.
  • Tap Settings (gear icon) at the top right.
  • Go to About device and check the Cast firmware version. You don't need to do anything here, but just viewing the screen can sometimes trigger a final check.

Please try the alternate voice commands and the reboot first, and let me know if those resolve the issue.

 

Regards,

Kevin

 

 

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