09-10-2021 05:13 PM
Today I noticed my hub keeps rebooting itself. I tried doing a factory reset, changing outlets, and wiping it down. It's not showing up in my network. Idk what else to check for?
09-14-2021 10:36 AM
Hi Kristen,
Thank you for reaching out to us! We're sorry to hear that your Hub is stuck in a rebooting loop. We've reached out to you via email for more details about your device and to escalate your case to further support.
Best,
Ai
09-16-2021 05:51 PM
I have the same problem in version 2. It is a nightmare. You can't use alarms, they don't sound
09-24-2021 11:57 PM
Hi there Andrei_Martinez,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-0206000031438.
Kindly,
Ai
09-28-2021 12:13 PM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems regarding this issue, feel free to reach out the support team with your Case ID. Have a nice day.