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Hub keeps rebooting

Heeykdee
Community Member

Today I noticed my hub keeps rebooting itself. I tried doing a factory reset, changing outlets, and wiping it down. It's not showing up in my network. Idk what else to check for? 

4 REPLIES 4

ai
Community Specialist
Community Specialist

Hi Kristen, 

Thank you for reaching out to us! We're sorry to hear that your Hub is stuck in a rebooting loop. We've reached out to you via email for more details about your device and to escalate your case to further support. 

Best,

Ai 

Andrei_Martinez
Community Member

I have the same problem in version 2. It is a nightmare. You can't use alarms, they don't sound

ai
Community Specialist
Community Specialist

Hi there ,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-0206000031438.
Kindly,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems regarding this issue, feel free to reach out the support team with your Case ID. Have a nice day.