Hub max touch screen not working

[Css3jjw]

My touch screen stopped working. Now after factory reset its stuck at almost done and I cant touch the finish setup icon.

[Ccarter]

My Google nest hub max is doing the same thing what did you do to fix this issue

[Css3jjw]

Was still in the return window so I exhcanged it at the store. Benefits of the holidays was the extended return window.

[Muddi]

Hey Css3jjw,

A case has been created for your concern. Please check your inbox and let us know if you were able to receive the email. Here's your case ID for your reference: 1-5610000032167.

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know if you are having trouble seeing the email from our Team, as I would be happy to assist, and take a closer look.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble or have not heard from our Team, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Muddi]

Hey Css3jjw,

Thanks for posting, and apologize for the late response. We're glad to know that you're able to get a replacement for your device. Feel free to respond or create a new thread whenever you have an issue with your Google Nest Hub Max, and the community will be happy to help.

@Ccarter: I need to gather some additional details which shouldn't be shared on the public forum. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi