Hub not showing shared photo albums

[sjkonig]

I have several Nest Hubs and one Nest Hub Max in my home, that I use primarily as digital photo frames.  The Google account that I use for these devices has access to a shared Google Photos album that is created and managed by a separate Google account.  I have set by Hub devices to show photos from this album in settings.

From the time I purchased the Hubs until about a week ago, this worked flawlessly.  However, in the last week it has stopped working.  Now instead of displaying photos from the shared album, I get only artwork.  This is in spite of the fact that the settings for each Hub are set to photo frame, and the shared album is selected when I click into it.

Troubleshooting a bit, I discovered that Google Photos albums that belong to my primary account will display just fine.  The problem occurs only if I select a shared album owned by a different account.  I've tried creating a different shared album, but the problem persists.  

Since this worked great until a week ago, I'm assuming an update was pushed out that broke the ability to display shared albums on the Hubs.  Please fix this!

[Jswestha]

The workaround that I’ve done is the following:

I create my own personal albums that automatically add people and add them to the digital frame on my account

My wife does the same on her Google photos and then on the hub max. So while it’s not a shared album per se, we’re still getting all the pictures we want and they are auto updating 

[mrblk378]

Same problem here, installed a nest hub for my mother in law, all worked fine until a few weeks ago.

I tried all suggested steps mentioned above but nothing worked.

[finn4321]

Same here, has been going on for months.

[mcm737]

All,

I think I figured a workaround, or maybe its the fix, you have to add the user that you are sharing the pictures from to your Google Home Group.  Select the + sign that is next to your Picture, and add them. Then any pictures they are sharing with you will show up on your picture frame. When you add them you have a choice of different access levels.  Let me know if this works for you. Thanks.