Hub struck in G screen

[pgravikalyan]

Hello,

A few days ago, my Nest Hub got stuck at the grey background G screen. I tried rebooting by unplugging the power supply. On reconnecting the power, the device booted to the G screen again. I have tried different fixes suggested in prior posts but did not help. Some of the options I tried are -

1. Switch to different power outlet with the original power adapter

2. Perform a factory reset with volume buttons and the 10 second countdown screen

3. Unplug the device for 10 second before connect the power again, and repeat the process 10 times

Can you pls help with booting up the device properly. 

Regards,

Ravi

[Muddi]

Hey pgravikalyan,

Thanks for reaching out.

Sorry to hear about your Google Nest Hub. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. Also, to have a better picture, please send a video showing the issue.

I'd like to gather some details:

• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Tealou,

I understand how you feel. Please provide the information below and fill out this form so we can further check what's going on with your device.

• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Tealou,

Just wanted to check if you are able to fill out the form? Also, please provide the information we need as this will help us to further investigate the issue.

I'll wait for your response.

Cheers,

Muddi

[Tealou]

when it happened the devices volume could not be adjusted and some of the UI icons were missing. I had unplugged the device. It happened about 3 weeks ago. There had been no power outages.

[Muddi]

Hey Tealou,

Thanks for the update. We got the form you've submitted, and we'll  send you an email about your concern.

I'll go ahead and lock this thread now, and let's continue through that channel.

Cheers,

Muddi

[Tealou]

I am also having this issue, I have followed the troubleshooting steps in the countless threads talking about this issue only for them not to work.