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Hub stuck on grey ‘g’ screen, factory reset not helped

Ronsard_Qc
Community Member

I have done all the rebooting / factory reset steps. I have tried to unplug the Hub and wait 10 seconds and plug back in up to 11 times. I have turned off all my internet and done all the steps above with the internet off. I removed the device from my Home app. The Nest Hub will still only go to the recovery screen after the grey screen with the white G.

  • Are you using the official power adapter that came with the Nest display?

Yes

  • Have you tried to plug the device into a different power outlet, and then attempt a reboot?

yes

If the steps above do not help, please perform the steps below:

  • Place the device in Recovery Mode (unplug the device then hold down (long press) the volume button while plugging the device back in. Release the volume button once the device turns back on.)

Done

  • Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Done

Again I removed the device from my Home app so I cannot reconnect it to send the feedback.

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4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Ronsard_Qc,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck? I know this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ronsard_Qc,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ronsard_Qc,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ronsard_Qc,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake