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Hubs screens stuck on G screen

Stacey2
Community Member

My hub screens are stuck with the G symbol on them. I have tried resetting them but that does not work. What else can I do as these are still under warranty.

11 REPLIES 11

Muddi
Community Specialist
Community Specialist

Hey Stacey2,

 

Thanks for posting, and we apologize for the late response. We know how challenging it can be to not have a working device when needed - we'd love to help. A few questions: when did the issue start? Are you using the official power adapter that came with the Nest display? Have you tried to plug the device into a different power outlet?

 

Please try these steps below:

  1. Place the device in Recovery Mode (unplug the device, then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
  2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Stacey2,

 

Checking in to see if the troubleshooting steps shared helped? Let us know by replying on this thread, and we're happy to assist you further.

 

Looking forward to your response.

 

Cheers,

Muddi

Stacey2
Community Member

hi

 

No still not working. Original chords, treid rebooting, tried different power sockets. Both still dont work

Muddi
Community Specialist
Community Specialist

Hey Stacey2,

 

Thanks for trying. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Stacey2,

 

I wanted to follow up and see if you have been in contact with our Team yet? Please be aware they are working through a backlog at the moment, so it may take some time to get a reply. Please let me know, as I would be happy to review if you have a case number at this time?

 

Best regards,

Jake

Stacey2
Community Member

Hi

 

No still haven't had anything yet....and they are still not working😥

Jake
Community Specialist
Community Specialist

Hey Stacey2,


I am sorry for the late reply, and to hear you still have not heard from our Team. If you are still running into the issue, I would recommend filling out this form once more. Our Team would then be in contact to provide further support on the issue. Please let me know if you have any other questions from here, as I would be happy to take a look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Stacey2,


I wanted to follow up, and ensure you are in contact with our Team. Please let me know if you have any questions from here. I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Stacey2,


I want to ensure you are good to go, and everything is working properly. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Muddi
Community Specialist
Community Specialist

Hey Stacey,

 

I just wanted to check if you were able to fill up the form as we haven't receive it yet. If you still need help with your device, please fill up the form and let us know once done.

 

Looking forward to your response.

 

Cheers,

Muddi

Stacey2
Community Member

Yes I have filled them form out bit I will do ot again