I am trying to play music, but all my speakers answer "Sorry, I don't understand."

[also-bears]

I have two Nest minis and a Nest Audio and they are all reacting the same way this morning. I ask them to play music, they answer "Sorry, I don't understand."

I try to cast directly from Spotify (yes, it is linked to my Home account) and the connection attempt times out.

I have tried rebooting all my devices as well as my router and modem.

Any ideas?

[Dan_A]

Hi also-bears,

That certainly hasn’t been easy for you! Let’s check it out.

We appreciate you doing some troubleshooting before posting. Since you’ve tried the necessary steps already, let’s try to eliminate network issues by setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

You can start by doing a factory reset to revert one of your Nest speakers to its default settings so that it will be easy to set it up on another phone's mobile hotspot. 

Depending on which device you choose, see this guide on how to reset them.

Let me know how it goes.

Best,

Dan

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[also-bears]

I did end up doing factory resets on all three of my Home devices and it has helped the issue, but now it cuts out frequently when I'm casting to a group of speakers which I've set up in Home. In fact, the Nest Audio speaker is the one which has the most trouble staying connected and it isn't even the furthest speaker from my hotspot.

[Muddi]

Hi also-bears,

To confirm, are your devices a mobile hotspot? If it's connected to a router, could you tell us the make and model? Is it a dual-band router?

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello also-bears,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best, 

Princess