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I am unable to play prefered music in Google home

Astroforce
Community Member

When I ask Google to play Vishnu sahasranama, on gana, it is not playing, Even it is saying "playing on gana". Not only this, I am unable to play anything on Google home.

Pls help me with this issue 

4 REPLIES 4

Andybrad
Community Member

i find the same. It seems the link betwen google home and youtube has been downgraded

ovidioj
Community Specialist
Community Specialist

Hello everyone, 

 

Thanks for posting in the community. 

I know how difficult it is that you are not able to play your favorite music, even when you have many favorite songs. I appreciate your effort. 

There might be some information that you need to keep in mind, so let's see the next information: 

  • Confirm you're using a mobile device that has the same Google account that is currently linked to your speaker or display.
  • Confirm you're logged into your speaker or display with the correct Google account.
  1. Open the Google Home app .
  2. At the top right, tap your account.
  3. Verify that the Google account shown is the one linked to your speaker or display. To switch accounts, tap another account or add another account.
  4. Confirm the default music provider is set up correctly in the Google Home app.
    1. Open the Google Home app .
    2. At the top left, tap Add Music.
    3. Select the default music provider you would like the Google Assistant to use.

Please make sure all this information is correctly set in your Google Home account.  You will also find more information on this: Plays an incorrect song, playlist, artist, or album link. Please keep me posted. 

 

Regards,

Jorge

Andybrad
Community Member

Yes all correct 

ovidioj
Community Specialist
Community Specialist

Hello @Andybrad,

 

Thanks for your reply. 
I appreciate you taking the time to follow the steps I posted previously. Since they did not work for you, we need to check this issue deeper. I need you to fill out this form to get better assistance.

 

Please let me know once it's done. Thank you. 

 

Regards, 
Jorge