I can't cast to my nest speaker and hub

[Konnos]

My devices are connected to the same internet as me but I still can't cast to them. I tried to factory reset them, it worked but when I restarted the router couldn't cast to the speakers. I tried so many different forums but nothing worked. Also I'm on a power line connection, if that helps.

[chaconmorales]

Hi Konnos,

Thank you for posting here in the community. I apologize for the inconvenience that you are experiencing with your Google Home devices. Thank you for your insights and best effort to troubleshoot your devices when casting media/music. I’d be happy to help!

Before we get started with further details, let me ask you some important questions:

• What model of devices do you have?
• Does the Google Home Devices display any error or messages?
• Is the Cast icon missing in one app or multiple apps?
• Is the speaker and display successfully set up?
• Is the router within 15 to 20 ft (4 to 5 m) of the speaker and display?
• Are you using a cast supported app?

Let's see some basic troubleshooting steps you can check in the meantime:

Basic Checks:

• Device Reboot: I understand that you have already reset your devices, but try to restart your casting device, Nest Speaker and Nest Hub. This can often resolve temporary glitches.
• Wi-Fi Connectivity: I understand that you reviewed that both your casting device and Nest devices are connected to the same Wi-Fi network. A strong and stable connection is essential for casting.
• Apps Update: Verify that you're using the latest version of the Google Home app on your phone or tablet and also the casting app. Updates often include bug fixes and compatibility improvements.

Casting Specific Checks:

• Casting App: Try casting music from a different app that supports Google Cast or Chromecast. This can help isolate if the issue is specific to one app or a system-wide problem.
• Target Device Selection: Double-check that you're selecting the correct Google Home devices when casting music or media. You might have multiple devices listed, and accidentally choosing the wrong one could explain why music isn't playing.
• Verify Casting Permissions: On your casting device, check the app's settings to ensure it has permission to access your media and cast to other devices.
• Try a Different Casting Device: If possible, try casting from a different device to see if the issue is specific to your current device.

Google Nest Device Firmware:

• Update Firmware: Make sure your casting app, and Nest devices are running the latest versions.

Please check the following articles to Play media from Google Cast-enabled apps or if you want to Cast media from Chrome to your Google Nest speaker or display.

Please keep me posted.

Best regards,

Mario

[Konnos]

I've tried all of your suggestions and nothing worked. What do I need to dooo!!?

[chaconmorales]

Hi Konnos,

Thank you for following up. I apologize for the inconvenience that you are experiencing with your Google Nest Speaker and Google Nest Hub even after troubleshooting.

I understand that you have tried all the basic steps, however, before we get started with deep-dive  steps, it is important to know the details that were requested above. Please feel free to respond with the most important information for the questions. 

As the last Resort and if nothing works, you could also consider factory resetting your Google Nest Speaker. Be aware this erases all settings. Please check the following article to Factory reset Google Nest or Home speakers or displays.

Please keep me posted.

Regards,

Mario

[Konnos]

Already tried factory resetting my devices without any success. Though if I ask the assistant to play music from Spotify I can control the device no problem, but when I tell the device to stop playing music I just can't control it.

[nerys]

Hi Konnos,

Thanks for your response!

I'm so sorry to hear that even after performing the factory reset to your devices, the situation persists. Let's work on this together!

Before proceeding with the next steps, it is important to us to gather some important information that will allow us to understand your situation better. Can you please help me answer the next questions?

• What model of devices do you have?
• Does the Google Home Devices display any errors or messages?
• Is the Cast icon missing from one or multiple apps?
• Have you successfully set up your Google Nest Speaker and Google Nest Display?
• Is the router within 15 to 20 feet (4 to 5 meters) of your devices?
• Are you using a compatible casting app?
• What are the firmware versions of your Google Nest Display and Google Nest Speaker?
• Have you tried casting from a different laptop, phone, or tablet?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[Konnos]

Google nest hub 2nd gen 

Google nest mini

Multiple apps

Yes

Yes

Yes

Firmware 

20.20240530.3.236(the hub)

429109(the speakers)

Yes

[maedacortez]

Hi Konnos,

Thanks for trying all the troubleshooting steps and for your reply. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I will be awaiting for your response.

Regards,

Manuel