I can’t reconnect my dot to wifi

[Jacque1]

I can’t reconnect my dot to wifi

[WillJoe123]

Confirm that your Wi-Fi network name and password are correct.
Check your internet connection.
Change the band Alexa is connecting to.
Restart your Alexa-enabled device. 
Move your Alexa device closer to your router.

Regards,

Will

[Dan_A]

Hi Jacque1,

That certainly hasn't been easy for you ― let's check it out. A few questions: is this a Nest speaker that you're trying to reconnect to Wi-Fi? Are there changes to it? Was it disconnected and won't reconnect? Let met get those answers so that we would know what to do next. In the meantime, it would help a lot if you could do a sequential reboot first:

1. Unplug the power cord of your router followed by your Nest speakers. 
2. Plug them back in after 3 minutes tops. 
3. Restarting your phone might also help.

Looking forward to your responses.
 

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hello Jacque1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan