I have a new internet provider how do I connect the nest audio

[KUhlaender]

how do I connect to a new internet provider

[CarlosS]

If your home wifi changed then go into the Google Home app and if it asks you to reconfigure a device then follow those steps, otherwise press the + button as if you were adding a new device and follow the steps there. 

[CJDP]

It says it cannot connect to the internet

[Princesss]

Hi Everyone,

Thanks for reaching out.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Keep me posted.

Best,

Princess

[Princesss]

Hi everyone, 

Jumping in to check if the steps I provided from the previous post worked on your end?

Please feel free to respond to this thread if you have additional questions or need assistance so we can start some steps that might resolve this.

Best,

Princess

[Princesss]

Hi everyone, 

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess

[vswim1115]

I need to speak to a real person

[Juni]

Hi vswim1115,

Thanks for posting

I want to know a couple of things. Did you change your WiFi provider too? Did you try the troubleshooting posted? If so and you still want to speak to a representative, please check this link.

Best,

Juni
 

[Azarco]

Hey there,

Still need help with this? Did you have a chance to contact our support team? If you wish to proceed troubleshooting your device, share more details so that we can help.

Thanks,

Alex

[Azarco]

Hello everyone,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex