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I have linked my account to Google Home, but my display still tells me to link my account

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 11:46 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

I have tried factory resetting it, reconnecting my WiFi, restarted my phone and re-downloaded Google Home but none worked.

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Rdianco
Community Specialist
Community Specialist

‎08-26-2021 11:48 AM

Hi dxrkdxsxrxs and Rob McLaren,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
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