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I think my home hub is hacked

lds1
Community Member

I was sitting here yesterday working and I heard a tone from my Nest Hub (Google Home Smart Display) and then the screen was black with a portrait sized rectangle in the middle. When I walked up to the device, I saw on the display, a settings screen of an android phone on the display, and it appeared as though someone was trying to setup a Bluetooth connection with my display or something of that nature! Alarmed, I yanked out the cord and did a hard reset on the device. Does anyone have a possible explanation as to what might have happened (other than my being hacked)? Thanks. 

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey lds1,

 

Sorry to hear about your Google Nest Hub, but thanks for bringing this up. I’d love to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Cheers,

Muddi

 

lds1
Community Member

I filled out the form as requested. Thank you for the response! 

Muddi
Community Specialist
Community Specialist

.Hey lds1,

 

A case has been created for you. Please check your inbox and reply to my email. Here's your case ID for your reference: 3-3459000032235.

 

I'll go ahead and close this thread now and will continue to assist you via the case Id that I've provided.

 

Regards,

Muddi