I want to play music on Spotify

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Millie Entwisle 

I want to play music on Spotify but when i ask it to play something it says “sorry something went wrong try again”. How can i fix it?

[Rdianco]

Hi Millie Entwisle,

Thank you for reaching out. I am sorry that your Spotify is not working with your Google device. I use my Spotify daily so I understand your frustration. I would be more than happy to help answer your question.

At this moment, this is an emerging issue of Spotify having issues with Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

In the meantime, I recommend you casting your music from Spotify, this is what I do everyday with no issues.

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

- From Frances (Community Specialist)

[Femdelafem]

Hi also I have this issue and I had just bought my nest 3 weeks ago. It was working fine or at least it would play music stations based on my playlist, but now it says so,e tying we thought wrong and ask me to try again so I did and still nothing. I have play music as part of my routines and unfortunately this doesn’t work too. 

I currently cast music but I didn’t get the nest mini to have to cast all the time. Can you please update me with solutions to this issue?

[frances]

Hi Femdelafem,

Thanks for your message. I am sorry that you are encountering issues with your Spotify as well.

At this moment, I do not know of any solutions or a time frame of when this issue will be resolved. I understand your frustration of having to cast from another device, but it is the only temporary solution I know of at the moment.

I appreciate your patience during this time. I will keep you updated regarding this issue. Thanks. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. Thank you. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.