Intermittent issue - Google says it's turning my GE lights on/off, but the lights don't change.

[Aaaalliison]

Every few days (and mostly when I'm in bed ready to go to sleep), my lights stop *actually* responding to Google Home. "Turn off the bedroom lamp" prompts an, "Okay, turning off the bedroom lamp" response from Assistant, but nothing actually happens. They can't be controlled from the app either, even though it says they're connected. Sometimes the issue fixes itself the next day. Resetting the bulbs works for a few days, but the issue returns. I don't want to "on/off x8" all the time....

I miss my bedtime routine, and I'm tired of all my expensive, dimmable smart bulbs being at 100% and hand-controlled. Older threads on this topic have no resolution. Anyone have a permanent fix?

[Aaaalliison]

Also to add - pretty frustrating my original post was "migrated" (without notification) and posted by an admin, then replied to 2 weeks later (without notification) asking if I still needed help, then locked when I didn't respond. 

You can do better, Google support! I'm not the only one with this issue. We need a fix and it feels like it's being dodged.

[Ashepherdson]

Have you tried "Okay Google, Sync my devices" 

This should reset and reconnect all your various smart home devices

[Aaaalliison]

Thanks for the response.

I have tried this multiple times, and it doesn't work. 

[Ashepherdson]

What type of lights are giving you issues ? 

[Aaaalliison]

They are C by GE tunable white direct connect, and C by GE A19 Smart LED bulbs

[Ashepherdson]

Okay I don't own those sadly, usually I like to test for myself , but I did find this article.  I also read on Reddit that apparently if you try renaming the lights so that they do not use a room name, this may help.  I will try to find more information for you, in the meantime someone else who owns these may be able to provide more help !

https://9to5google-com.cdn.ampproject.org/v/s/9to5google.com/2020/06/18/google-home-c-by-ge/amp/?amp...

[Aaaalliison]

Thanks again, I appreciate you looking into it.

I've renamed lights, moved to a different house, reset all lights, reset all hubs, uninstalled and reinstalled the app - most of those will work, and I think I've solved it! And then within two days, I have the same issue again.

I'm almost positive it's some kind of software bug with the integration software. Hopefully it can be fixed on a higher level.

[GarrettDS]

Hey there, 

Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

[Smokinak16]

I have the same bulbs with the same problem. I have also done the same solutions as listed above.   It’s getting ridiculous at this point. Thinking of switching to Alexa……