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Internet upgrade problems

BlueDolphin24
Community Member

My internet recently upgraded and now my google mini won’t stay connected to it. It will for a little while but will keep dropping it. Does anyone know how to fix this?

1 REPLY 1

GeremiG
Community Specialist
Community Specialist

Hi @BlueDolphin24!

 

Thank you for posting in the community. I'm sorry to hear that your Google Mini won't stay connected to your internet after the upgrade. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • Could you tell me which model of Google Mini you have? (e.g., Google Home Mini, Google Nest Mini.)
  • When your Google Mini disconnects, does it give you any audible error messages? (e.g., "Something went wrong," "I can't reach the internet right now.")
  • Does the device stay online or offline in the Google Home app?
  • How often does it disconnect? Is it every few minutes, or does it stay connected for a longer period before dropping?
  • When it disconnects, does it reconnect on its own after a while, or do you have to manually intervene? (e.g., unplug it and plug it back in.)
  • Can you see any LED light on your device when it disconnects from the network?
  • Is the Google Home app up to date?

Please keep me posted. I'll be waiting for your response.

 

Best regards,
Geremi