Issues across all Google Smart Home devices

[sxicate]

Hi,

I've been experiencing issues for the last week or so on all of my Google Smart Home devices:

• 3 x Nest Hub (2nd gen)
• 3 x Nest Mini (2nd gen)
• 1 x Google Home
• 1 x Nest Doorbell (battery)

On all devices (bar the doorbell as it's not applicable), when saying 'Hey Google', I get the message of 'something went wrong' and then 'there was a glitch'.  The doorbell issue is that I'm not receiving notifications when someone presses the doorbell button.

I have factory reset all devices and power cycled the router but the issue is still persisting.  IPv6 is turned off on the router.

Desperately need some help !!!

Many thanks,

Cate

[Dan_A]

Hi sxicate,

That certainly hasn't been easy for you ― let’s check this out.

After doing the factory reset, have you set them all up? Are they all working via voice command? If yes then make sure Google Home and your Nest Doorbell are synced with each other. Click this link to set up visitor announcements. Also, once it's done, give command to each of your speakers "Hey, Google! Turn off do not disturb" or you can follow this link if you need to do it via the Google Home app.

If you're still getting the messages "Something went wrong" and/or "There's a glitch", make sure your VPN(if enabled) is turned off. Make sure all devices are on the same WiFi network.

Tell me how it goes.

Best,

Dan

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess