Issues when resetting google nest audio

[Jessicaallende2]

I changed my wifi routers with newer ones and I could’ve change the network on app so I reset the soaker by muting the speaker and pressing middle for 5 seconds. Once resetting it’s supposed to say Welcome to google, download app etc. but that never happened all it does is turn on lights back and forth offf and on. That’s it’s. I already tried plugging and unplugging the 10 times and nothing. Please help. 

[Jessicaallende2]

Yes that’s what I did but it never fully reset. After I did those steps all it does now is turn the white lights back and forth for about 10 seconds and off for about a min and that’s it

[Dan_A]

Hey folks,

@RachelGomez123, thanks for the help.

@Jessicaallende2, I really appreciate you doing those steps before posting. Quick question: since you already tried the reset, is this how you’re doing it on your Nest Audio? Click here. Also, what are the LED lights shown on your device? Are you able to change the volume via touch?

Do the reset one more time to revert it back to its default and original settings and tell me how it goes.

Thanks,

Dan

[Jessicaallende2]

White lights run back and forthand i googled to see what it means and it says that it does that when it’s connecting to wifi. I have left the speaker and it will do that. Nothing else. The volumn does not work and I tried resetting and it does nothing 

[Princesss]

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Jessicaallende2]

I filled out the form 

[Babis_23]

Any news on the issue?

Lets assume that the device is stuck,didnt/couldnt/wouldnt perform a full reset and its looking for the wifi,as the light pattern indicates,not being able to connect/reconnect anywhere..

Isnt there supposed to be a way to perform a factory reset on it ??

Cause from what i found out the past couple of days searching online about the problem is that there are a lot of people,way to many actually,owning a bricked Google Nest Audio having the exact same issue,somwhere in a closet in their house,just waiting for a miracle..

Nomatter how many questions and forms filled the answer to the bricked devices is nowhere to be found.

Thank you #Not

[Dan_A]

Hi folks,

@Jessicaallende2, We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

@Babis_23, I'm sorry to hear you're also having the same concerns. Have you visited the link that I sent on how to reset your Nest Audio? Also, we usually ask to fill out the form so our team can ask additional information that can't be asked on this forum for security purposes.

Best regards,

Dan

[Babis_23]

Dear @Dan_A

This the exact problem, the reset process made my Nest Audio bricked and another reset cant be performed its unresponsive.

[Dan_A]

Hi Babis_23,

Just a quick update, we got your form you submitted. Our team will reach out to you anytime soon via email. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,

Dan

[Babis_23]

Hi @Dan_A

Just a thought..

Since i dont see any mail from any team arriving,wouldnt it be wiser not to lock this conversation until i get one ?

Cheers

Babis

[Dan_A]

Hey there,

I understand. I'll keep the thread open until someone contacts you via email and have you continue the conversation there. There is just sensitive information that cannot be disclosed in the Community, for your privacy and security.

Best,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan