Its saying my phone isn't connected to the same internet as the Google Home Mini, how do i fix this?

[Rdianco]

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I've tried factory resetting, re-downloading the app, and closing out of it, even though I'm connected to the same internet as it it is saying I'm not.

[Rdianco]

Hello Meddrox,

Thank you for your message. I understand your frustration of not being able to connect your phone to your Google Home Mini. I would be more than happy to help to your get your device connected and working. First, I have some questions to get a better understanding of this situation.

• Is your phone saying you are connected to the same WiFi? Or is it your Google Home Mini saying that message?
• Which device is not connecting, the phone or the Google Home Mini?
• Are you seeing this error in the Google Home App?
• Is this first time you are setting up your Google Home Mini?
• Is your Google Home Mini powering on and working normally?
• Have you tried connecting to a mobile hotspot or other WiFi service? Does the same error occur?
• Just confirming, did you Factory Data Reset the Google Mini device?

Thanks for your patience, I look forward to your response.

- From Frances (Community Specialist)