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JBL link 300 and 2p

Ty0nkee
Community Member

I have JBL link 20 and 300, both started to have problems last year. Most of the time it says its offline on google home and it says it cant cant connect to the internet. My modem is good, I have Mi speakers, couple google TV and other smart devices and it all working. Sometimes if I leave it on for several days it will connected but then I unplugged it it will not connect anymore

 

Tried reseting it. Remove the both devices on google home, sign out on google assists try to add it back on google home , it says its added but it will show offlien when I check all goggle home devices

I have enabled upnp on my router.. any other suggestions?

2 REPLIES 2

Agenthack
Community Member

I have the same problem.. Also have jbl link 20 and 300 and even harman kardon one.. All are offline but connected.. My Belkin speakers  is working though.. Something wrong with jbls.. 

Alex_S
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for visiting the Google Nest Community. Please note that we have limited support for third-party Google Assistant-enabled devices. If the advanced troubleshooting steps on this link didn’t work, I suggest that you contact the device manufacturer so they can further investigate the issue.

 

Let us know if there’s anything else we can help you with.


Regards,
Alex