Jbl link 10 keeps asking me to log into my google home app

[Krock66]

Hi,

my new jbl link 10 leeps saying please log in with the google home app. In the all the device looks fine. It shows my account and my linked services. I can control the volume from the app fine.

i have updated the app and removed and reinstalled it (iphone 15 pro)

i have done a factory reset 3 times on the speaker

i am on the same network

all other (6) google speakers work fine.

my old link 20 worked fine.

hours of google searches have not helped. Please help!

[cifuentesj]

Hi @Krock66,

Thank you for your prompt response and the detailed information you’ve provided. I've reviewed your input and understand that the speaker JBL Link 10 that you're referring to is a third-party device, and you received a message that says please log in with the Google Home app, and I appreciate the troubleshooting steps you've already taken. In this case, you need to contact the manufacturer.

Warm regards,

Jeremy.

[WahBello]

I have same problem, do you already solve it?

[Krock66]

Nope. I returned the device and got a google home audio and it works fine.