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Keeps on turning off

Ame_me
Community Member

Hello, my google has been acting like this since yesterday. Yesterday I casually unplugged my google to take it with me to my bed room. I um plugged it and took it with me, I plugged it in my bedroom and the G on the screen apeard and then it turned off, it kept on doing that. Now I have searched it says to check if it’s plugged in correctly and stuff. I’ve been to every single plugg in the house and none works I’ve searched on YouTube but nothing. And then I decided to turn it reset it, so I disconnected myself from my google and Klicked on the both sides of the googles volume/speaker button. I tried to reset it but I didn’t work so now I completely cut off from it and it’s still going from the google logo to completely black screen, google please help me I spent 1000 Swedish Kronos on this!

 

2 REPLIES 2

LovelyM
Community Specialist
Community Specialist

Hello Ame_me,

Thanks for posting here in the Community forum.

Please try to discharge your Google Nest Hub by unplugging its power adapter from the outlet and the other end of the cord from the display. Wait for a minute before plugging it back into the device and then into the outlet. If the issue persists, let me know.

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Ame_me,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Sincerely,
Lovely